PIEK has made some instruction video’s on Youtube which explains everything in detail. Please watch Part 1 - 6: https://www.youtube.com/
IPC secures all information, also the answer-keys are secured. Since the possibility of online-testing it is not possible to check your answers anymore.
Our company name is changed. I would like to change the name in “update my profile” but it is not possible. What can I do now?
If you can’t change the name in your profile, you can sent a help desk ticket to IPC. Choose “Certification Help Desk”, log in with your Login credentials, and choose “Profile Update/Company Update”. IPC will change your company name.
Does a CIS student needs to do the IPC Essential Program in his training? We finished the mandatory Module final Test but the Module is still stated as “incomplete”.
No, the CIS student doesn’t have to do the Essentials Program. It is not mandatory but he can do it if he would like to do it. It is normal that the Portal states that the Module is incomplete until [...]
Did the student upgrade his profile? If the student didn't update his/hers profile then he will not get his/hers certificate. (students have to update their profile in the IPC Certification Portal).
Some of our employees have been certified as IPC-A-610 CIS. Can we state in our brochures and on our website that we are an IPC certified company?
No, the IPC-A-610 CIS certifications are individual, personal certifications. There is a separate program however for certification on a company level, which is called IPC Validation Services. Contact the PIEK sales team for more information on these services.
No, for the IPC Help Desk you need a separate login. Click on the Certification Help Desk button in the Portal and sign up for a new account.
There are three ways: IPC General Inquiries: firstname.lastname@example.org IPC Certification Hotline: +1-847-597-2982 if you need urgent answers IPC Helpdesk for CQI and training related issues.
At the back of every IPC document you will find a “standard improvement form”. Fill this out and sent it to IPC. In the case of an older document make sure you have the correct address (IPC at the moment [...]
You can order all IPC documents from the IPC Web shop. https://shop.ipc.org/